Logging & visibility
Review useful event sources across cloud, identity, and endpoints, and identify collection or retention gaps within the agreed scope.
03 / INCIDENT RESPONSE READINESS & DETECTION
Detection & incident response readiness.
Useful detections need a clear response. We help your team improve security logging, tune alerts, and prepare investigation and incident response procedures so people know what to check, who to involve, and what to do next.
Discuss your prioritiesWHEN THIS HELPS
For teams facing noisy alerts, missing visibility, unclear escalation paths, or a response plan that has not been put into practice.
THE WORK
What we can help with.
We agree the focus before starting. Each engagement is shaped around your environment and priorities.
Detection engineering & tuning
Develop or refine detection logic, review alert context, and test agreed use cases against available telemetry.
Investigation workflows
Improve triage steps, evidence collection, escalation criteria, and ownership so alerts lead to a consistent next action.
Incident response readiness
Develop practical response playbooks and walk through scenarios, such as a compromised account or suspicious endpoint activity, to find unclear decisions and missing dependencies.
WHAT YOU TAKE AWAY
Useful work.
A clear handover.
Deliverables are confirmed in the agreed scope, so you know what the engagement will produce.
- A view of available security logs, detection coverage, and gaps within the agreed scope.
- Configured or tuned detections, with the use cases tested and validation limits documented, where included.
- Triage guidance, response playbooks, or escalation procedures with clear roles and decision points.
- A prioritized list of improvements identified through the review and any scenario walkthroughs.
HOW WE WORK
A practical path forward.
01
Understand your signals
Review the tools, available event sources, sample alerts, existing response plans, and people responsible for responding.
02
Improve & exercise
Implement agreed improvements and walk through detection or response scenarios. Check whether the available evidence supports the decisions your team needs to make.
03
Make it repeatable
Document investigation steps, ownership, remaining gaps, and a process for maintaining the work.
BEFORE WE START
A few useful answers.
Is this a 24/7 monitoring service?
No. These are scoped consulting and implementation engagements. Continuous monitoring, an on-call response service, and guaranteed response times are not included.
Can you work with our existing EDR or logging platform?
We assess your platform and environment during scoping, then agree the integrations and changes we can support before work begins.
Do we need an incident response plan already?
No. We can help establish a practical starting point or improve an existing plan, including roles, escalation steps, and scenario walkthroughs.
What does an incident response walkthrough involve?
We work through an agreed scenario with the people who would investigate, make decisions, and communicate. The discussion checks escalation paths, access to evidence, and response steps, then records gaps and follow-up actions.
What determines the scope, timing, and cost?
The main factors are your logging and security tools, the detection use cases or response scenarios to cover, available data, and the people involved. Deliverables, timing, and fees are agreed before work begins.
LET’S BUILD FROM HERE
Build confidence in your detection and response.
Tell us what you’re working on, where you need support, and any timing you have in mind.
hello@rootheld.coPrefer email? Reach out directly.